Susan Lucks has been an Independent Executive Assistant for the best part of her working life  and  in the last 12 years has focussed on Minute Taking. Primarily promoted by word of mouth, client demand continued to increase as a result of the quality of her work, her  wealth of experience and  insight into how companies could benefit  from this  external  resource. She subsequently recognised the need to develop her service and became the Founder and Director of SHL Minutes Limited.

Her team of carefully selected and highly trained Minute Takers, together with her assistant, support a range of small and large organisations including: a Global Language Service Company, Lawyers, Charities, Local Authorities, Housing Associations, Schools, Governing Bodies and others. Susan also supports her own team through ongoing supervision and professional development and in taking her duty of care seriously, provides counsel in instances of hearing distressing/sensitive content.